Service & Support
A customer-service agent that answers from what you already know.
It handles the order, shipping, returns, and policy questions that fill your inbox, grounded in your own help docs and live order data. When a question is outside its lane, it abstains and routes it to a person with the full transcript. The volume drops; the judgment calls still reach a human.
What it handles
Order status
Verifies the shopper, then reads live order and fulfillment state to answer where my order is, grounded in your store and carrier data.
Shipping and delivery
Explains timelines, tracking, and delivery exceptions from your real shipping policy.
Returns and exchanges
Walks a shopper through your actual returns window, eligibility, and process, with the edge cases your team already knows.
Product and policy questions
Answers from the help docs and product knowledge you already wrote, so the answer matches what is on your site.
How it works
Reads real state
It works from your live order data and your authored knowledge base, so every answer traces to a source you already trust.
Verifies before it discloses
Order details stay private until the shopper proves who they are by email and order id.
Abstains when unsure
Below its confidence floor, or anywhere near a restricted claim, it stops and hands the turn to a human with the transcript attached.
Escalates with full context
Anything outside its scope reaches a human in your review queue with the whole transcript attached.
Built for real support volume
Grounded in your store
Every answer traces to your own knowledge base and order data. A specialist in your catalog, policies, and live orders.
Safe by default for regulated brands
For a pharmacy or research-use catalog it never offers medical, dosing, or diagnostic claims. It abstains first and escalates with the full context your team needs.
Speaks in your voice
It composes from your brand voice, so the replies read like your team wrote them, on every channel.
A human stays in the loop
You keep a review queue. The agent clears the routine volume and routes the judgment calls to a person, with the context to act fast.
Request Access
We add this agent during setup.
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