Legal
Terms of Use
Last updated: June 19, 2026
These Terms of Use (the "Terms") govern your access to and use of Canopy, the agentic go-to-market platform operated by Kiki World, Inc. ("Canopy", "we", "us" or "our"), including our websites, applications, dashboards, agents, and related products and services (collectively, the "Service"). Our Privacy Policy and any other policies, rules, or guidelines that apply to particular features of the Service are incorporated into these Terms by reference.
By creating an account, accessing, or using the Service, you agree to these Terms on behalf of yourself and any organization you represent. If you do not agree, do not use the Service. If you are entering into these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity.
We may update these Terms from time to time. Changes are effective when we post the revised Terms, and the "Last updated" date above tells you when they were last revised. If a change is material, we will make reasonable efforts to notify you. Your continued use of the Service after a change takes effect means you accept the revised Terms.
The Service
Canopy provides software that uses artificial intelligence agents to research, plan, and draft go-to-market and marketing materials, and to organize that work for your team. Drafts can include items such as social posts and replies, email and lifecycle campaigns, storefront and product-page recommendations, outreach, reports, and similar content.
Canopy is built around human review. The Service drafts and queues work for a person on your team to review, edit, approve, schedule, or discard. Except where you explicitly configure and authorize automated publishing or direct integration actions, Canopy does not publish content or take actions on connected third-party platforms on your behalf without an approval step. You are responsible for reviewing output before it is published or used.
We do not guarantee any particular result, outcome, revenue, ranking, deliverability, engagement, or business performance from your use of the Service. The Service is a tool that supports your team's judgment; it does not replace it.
We may add, change, suspend, or remove features of the Service at any time. We may also establish limits on use, including limits on the number of agents, workspaces, generations, integrations, or storage available under your plan.
Eligibility and Account Registration
The Service is intended for business use by organizations and the people they authorize. You must be at least 18 years old and able to form a binding contract to use the Service. The Service is not directed to children.
You will be required to register for an account. You agree to provide accurate, current, and complete information and to keep it up to date. Your account credentials are personal to the authorized user, and you are responsible for keeping them confidential and for all activity that occurs under your account.
You may not impersonate another person or entity, use a username that infringes someone else's rights or is offensive, or transfer or sell access to your account. You will notify us promptly at team@mycanopy.ai if you discover any unauthorized use of your account or any other security breach. We may refuse registration, require you to change credentials, suspend, or cancel an account if we believe it is no longer secure, has been misused, or violates these Terms.
If your organization designates an administrator, that administrator may manage your access, view workspace activity, and control settings and connected integrations. You acknowledge that the organization, not the individual user, owns the workspace and its data as between users.
Subscriptions, Fees, and Billing
Access to paid features of the Service is sold on a subscription or other basis described at the time of purchase or in an order or plan agreed with us. By selecting a paid plan, you authorize us and our payment processor to charge the applicable fees, including recurring fees, to your payment method.
Unless stated otherwise, subscriptions renew automatically at the end of each billing period at the then-current rate until cancelled. You may cancel future renewals through your account settings or by contacting us. Cancellation stops future charges; it does not retroactively refund amounts already paid.
Except where required by law or expressly stated otherwise, fees are non-refundable and are exclusive of taxes. You are responsible for any applicable sales, use, value added, or similar taxes, other than taxes based on our net income. We may change pricing on a prospective basis; price changes apply to billing periods that begin after we provide notice.
Payments are processed by third-party payment processors. We do not store full payment card numbers. Your use of payment processing is subject to the processor's terms and privacy practices in addition to these Terms. If a charge is reversed, disputed, or uncollected, we may suspend the Service until the balance is resolved.
Customer Data, Inputs, and Brand Materials
"Customer Data" means the materials you or your authorized users provide to or connect with the Service, including brand guidelines, voice and knowledge-base content, product catalogs, customer and campaign data, prompts, instructions, files, and credentials for connected services.
As between you and us, you retain all rights you hold in your Customer Data. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and use Customer Data, and to share it with the subprocessors described in our Privacy Policy, solely to provide, secure, support, and improve the Service for you. We will handle personal information within Customer Data in accordance with our Privacy Policy.
You represent and warrant that you have all rights, consents, and permissions necessary to provide the Customer Data and to grant the license above, and that your Customer Data and its use by the Service do not violate any law or infringe or misappropriate any third party's rights.
You are responsible for maintaining your own copies of Customer Data. While we maintain reasonable backups, we are not a system of record and you should not rely on the Service as your sole repository for any material you cannot afford to lose.
AI-Generated Output
"Output" means the content, drafts, recommendations, analyses, and other materials the Service generates in response to your Customer Data and instructions. Subject to your compliance with these Terms and to the rights of third parties and of the model and tooling providers we rely on, as between you and us we assign to you our rights, if any, in the Output generated for your account, so that you may use it for your business purposes.
Output is generated by automated systems and machine learning models. It may be inaccurate, incomplete, outdated, biased, or otherwise unsuitable, and similar or identical Output may be generated for other customers. You are solely responsible for reviewing, fact-checking, editing, and approving Output before relying on it, publishing it, or using it in any decision. Do not treat Output as legal, financial, medical, or other professional advice.
You are responsible for ensuring that any Output you publish or use complies with applicable law and with the terms, policies, and acceptable-use rules of any platform on which it is published (for example, advertising, marketing, consumer-protection, intellectual-property, and platform-specific rules). You will not present Output in a way that is deceptive or that misrepresents its automated origin where disclosure is required.
We make no representation that Output is original, non-infringing, or fit for any particular purpose, and we disclaim responsibility for your use of Output to the fullest extent permitted by law.
Acceptable Use and Code of Conduct
You agree to comply with all applicable laws, rules, and regulations, and you agree that you will not, and will not permit anyone using your account to:
- Use the Service for any unlawful, fraudulent, deceptive, harassing, or harmful purpose, or in violation of any third party's rights;
- Generate or distribute content that is defamatory, obscene, hateful, threatening, or that infringes or misappropriates intellectual property, privacy, or publicity rights;
- Send spam or unsolicited communications, or use the Service to violate anti-spam, telemarketing, or electronic-communications laws;
- Upload or transmit viruses, malware, or other harmful code, or attempt to gain unauthorized access to the Service, other accounts, or our systems or networks;
- Probe, scan, or test the vulnerability of the Service, or circumvent any security, rate-limiting, usage, or access controls;
- Reverse engineer, decompile, or disassemble the Service, or attempt to derive source code or underlying models, except to the extent this restriction is prohibited by law;
- Use the Service to build or train a competing product or service, or to develop a competing machine learning model;
- Use robots, scrapers, or other automated means to access the Service other than through interfaces and integrations we provide;
- Misrepresent your identity or affiliation, or imply that we endorse you or your content without our written consent;
- Impose an unreasonable or disproportionately large load on our infrastructure, or interfere with the proper working of the Service; or
- Use the Service in connection with high-risk activities where failure could lead to death, personal injury, or environmental damage.
We may investigate suspected violations and may remove content, suspend or terminate access, or take other action we consider appropriate. We may also be required to cooperate with law enforcement or to comply with legal process.
Third-Party Integrations and Services
The Service can connect to third-party platforms and services that you choose to authorize, such as email and lifecycle providers, commerce platforms, advertising and social channels, and analytics tools. When you connect a third-party service, you authorize us to access, store, and use the relevant credentials and data to provide the Service.
Your use of any third-party service is governed by that provider's own terms and privacy practices, and you are responsible for complying with them, for the accuracy of the credentials you provide, and for the permissions you grant. We are not responsible for third-party services, their availability, or their acts or omissions, and a third party's change or discontinuation of its service may affect related Service features.
You may disconnect an integration at any time through your account settings. Disconnecting may limit or disable features that depend on it.
Our Intellectual Property
The Service and all software, models, designs, text, graphics, interfaces, documentation, and other materials we make available, together with all intellectual property rights in them (collectively, our "Content"), are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service and our Content for your internal business purposes in accordance with these Terms.
Except for the rights expressly granted to you, we and our licensors reserve all rights in and to the Service and our Content. You acquire no ownership rights by using the Service. The Canopy and Podium names, the Kiki World name, and all related logos and marks are owned by us or our affiliates, and you may not use them without our prior written permission.
Confidentiality
Each party may have access to non-public information of the other that is designated as confidential or that should reasonably be understood to be confidential given its nature and the circumstances. The receiving party will use the disclosing party's confidential information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to its personnel and service providers who need it and are bound by similar obligations.
These obligations do not apply to information that is or becomes public through no fault of the receiving party, was rightfully known without obligation of confidence, is independently developed, or is rightfully received from a third party. The receiving party may disclose confidential information if required by law, provided it gives reasonable notice where legally permitted.
Feedback
If you provide suggestions, ideas, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback for any purpose, without obligation or compensation to you. Feedback is provided voluntarily and is not your confidential information.
Claims of Copyright Infringement
We respect the intellectual property of others. Under the Digital Millennium Copyright Act (the "DMCA"), if you believe in good faith that material available through the Service infringes your copyright, you may send a notice requesting that we remove it. Your notice must include: (a) your or your agent's physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the material claimed to be infringing and information reasonably sufficient to locate it; (d) your name, address, telephone number, and email address; (e) a statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.
Notices and counter-notices should be sent to Kiki World, Inc., 501 Santa Monica Blvd., Suite 501, Santa Monica, CA 90401, Attn: Copyright Agent, team@mycanopy.ai. There can be penalties for false claims under the DMCA, and we suggest you consult a legal advisor before filing. It is our policy to terminate, in appropriate circumstances, the access of repeat infringers.
Term, Suspension, and Termination
These Terms apply for as long as you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate your access, in whole or in part, at any time if you violate these Terms, if your use poses a risk to us or others, if required by law, or for any other reason with reasonable notice where practicable.
On termination, your right to use the Service ends and we may deactivate your account and delete Customer Data in accordance with our Privacy Policy and our retention practices. You should export any Customer Data you wish to keep before terminating. Provisions that by their nature should survive termination will survive, including provisions on ownership, confidentiality, disclaimers, limitation of liability, indemnification, and dispute resolution.
Disclaimer of Warranties
THE SERVICE, OUR CONTENT, AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE". WE TRY TO KEEP THE SERVICE WORKING, SECURE, AND ERROR-FREE, BUT YOU USE IT AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR FREE OF ERRORS, BUGS, OR HARMFUL COMPONENTS, OR THAT OUTPUT WILL BE ACCURATE, RELIABLE, ORIGINAL, NON-INFRINGING, OR FIT FOR YOUR PURPOSES. WE ARE NOT RESPONSIBLE FOR THE ACTS, OMISSIONS, OR CONTENT OF THIRD PARTIES OR THIRD-PARTY SERVICES. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, OR ANY OUTPUT, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER THEORY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY. THE ALLOCATION OF RISK IN THIS SECTION IS AN ESSENTIAL ELEMENT OF THE BARGAIN BETWEEN US AND APPLIES EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
Indemnification
You agree to indemnify, defend, and hold harmless Kiki World, Inc. and its affiliates, and our respective officers, directors, employees, and agents, from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or relating to your Customer Data, your Output as used or published by you, your use of the Service, your connected third-party services, or your violation of these Terms or of any law or third-party right. We may assume the exclusive defense and control of any matter subject to indemnification, in which case you will cooperate with us.
Disputes, Arbitration, and Class Action Waiver
Please read this section carefully. It requires most disputes to be resolved by binding individual arbitration and limits the ways you can seek relief from us.
Any dispute or claim relating in any way to these Terms or the Service will be resolved by binding arbitration rather than in court, except that: (a) you may assert qualifying claims in small claims court; and (b) either party may bring a claim relating to intellectual property rights in a federal or state court located in Los Angeles, California, and both parties consent to the jurisdiction of those courts for that purpose. If the arbitration agreement is held unenforceable, any litigation (other than small claims) may be brought only in a federal or state court located in Los Angeles, California, and both parties consent to that jurisdiction.
The arbitration will be administered by JAMS under its applicable rules, including its Streamlined or Comprehensive Arbitration Rules and any consumer minimum standards that apply. The JAMS rules and forms are available at www.jamsadr.com or by calling (800) 352-5267. The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, enforceability, or formation of this agreement, including whether any part of it is void or voidable. An arbitrator can award the same relief that a court could on an individual basis. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in Los Angeles, California.
To begin an arbitration, send a written request describing your claim to: Kiki World, Inc., 501 Santa Monica Blvd., Suite 501, Santa Monica, CA 90401, Attn: Legal. You and we each agree that disputes will be conducted only on an individual basis and not in a class, consolidated, or representative action, and each party waives any right to a jury trial. If this class action waiver is found unenforceable, then the entirety of this arbitration section will be null and void. This arbitration agreement is intended to be broadly interpreted and survives termination of these Terms.
Governing Law and General Terms
These Terms are governed by the Federal Arbitration Act, applicable federal law, and the laws of the State of California, without regard to conflict-of-laws principles, and you agree they evidence a transaction involving interstate commerce. The Service is operated from the United States and is intended for users in the United States; if you access it from elsewhere, you do so at your own risk and are responsible for compliance with local law.
These Terms, together with our Privacy Policy and any order or plan you agree with us, are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, agency, or employment relationship.
Contact
If you have any questions, comments, or complaints about these Terms or the Service, please contact us at:
Canopy, c/o Kiki World, Inc., 501 Santa Monica Blvd., Suite 501, Santa Monica, CA 90401. Email: team@mycanopy.ai.